Refund policy

Please be advised that due to the handcrafted nature of our products, we typically only have one of each kind available at any given time. Additionally, since our fabrics are vegan and the weaves delicate, each garment requires meticulous handling. Therefore, cancellations, returns, and exchanges can only be accommodated in exceptional cases.

1. Cancellations

  • Eligibility: You may cancel your order before it has been shipped, provided that no customizations (such as tassels, fall, or pico) have been added at your request.

  • Credit/Refund: Upon cancellation, you will receive a credit equivalent to the value of your order for future purchases on our website. If you prefer a refund, any bank/payment gateway processing charges will be deducted from the total.

  • Exclusions: Only unstitched garments are eligible for cancellation. Orders for cut fabrics and pre-made/stitched apparel cannot be canceled.

2. Returns

Returns are only accepted in cases of manufacturing defects or the dispatch of incorrect items.

  • Color Variations: While we strive for accuracy, slight variations in color due to lighting, angles, and screen settings do not qualify as grounds for return.

  • Timeframe: To initiate a return, you must email your request to ____________________ (Insert Email) within 48 hours of receiving your shipment. Requests beyond this window will not be considered.

  • Damaged Packaging: If your package arrives tampered with or unsealed, please do not accept it and contact us immediately at ____________________ (Insert Phone).

  • Process: In the rare instance of receiving a damaged product, please email a photo of the damaged packaging with your request. We will review and provide authorization within 5 working days.

  • Return Shipping: Once authorized, the product must be returned in its original packaging within 5 days with the original bill and tags intact to:
    ____________________ (Insert Brand Name)
    ________________________________________ (Insert Full Return Address)

3. Refunds

  • Processing Time: We aim to process all returns within 7 working days.

  • Refund Method: You may choose to receive store credits or a refund to your original payment method. Please note that return shipping charges and a restocking fee may apply.

  • Banking Timelines: While we initiate the process within 7 working days, the actual credit timeline depends on your bank’s internal processing.

4. Exchanges

  • Eligibility: Exchanges are only possible if no customizations have been made. Products that have been opened, unfolded, or tried on are not eligible for exchange.

  • Shipping & Duties: You will be responsible for all shipping charges (to and from) and any applicable customs/duties, especially for international shipments.

  • Custom Apparel: Since all of our apparel is custom-made, it cannot be exchanged. Fabrics cut from full yardage are also ineligible for exchange.

 

 

Contact Us

We appreciate your understanding and continued trust in ____________________ (Insert Brand Name). If you have any questions, please contact us:

  • Email: ____________________

  • Phone: ____________________

Address: ____________________